South Korean visitors from Seoul Metropolitan Government have returned to Torbay to learn more about how integrated health and social care works in the region.

In 2017, several civil servants from Seoul Metropolitan Government met with the Integrated Care Trust in Torbay and Devon to discuss, what was then, the brand new integrated health care system for Torbay.

After this meeting, Seoul Metropolitan Government made the decision to develop a new healthcare system, based on the Torbay model.

Seoul is the capital of South Korea and home to nearly ten million people, more than London and Paris, and the Government there are aiming to adopt this new healthcare system later this year.

Prior to this, Seoul City Government employees requested to visit Torbay once again to learn more about the integrated health and social care system, particularly how they can ensure patient feedback informs planning and assures quality in the integrated system they are developing in Seoul.

With this in mind, eleven Korean delegates came to visit Healthwatch Torbay, They heard a presentation about the way Healthwatch use the real healthcare experience of local residence to influence the way local services are run at a strategic level.

They were also shown our online ‘rate and review’ feedback centre – a ‘TripAdvisor’ style website which allows the public to rate and review the healthcare services they use from their own internet-enabled device. They were also impressed to see that the website could be translated into a number of different languages – including Korean – at the click of a button.

About the author

Kevin Dixon

Kevin Dixon lives in Torquay and went to Audley Park Secondary Modern (before it became Torquay Academy) and South Devon College (when it was still based in Torre).

His interests and work are in social policy, community development and history.

Years of experiencing the Bay’s tourist-friendly fixation on Agatha Christie finally caused a reaction – the idea of looking at the history of Torquay’s ordinary, and not-so-ordinary, residents and visitors.